A blue door with a label reading "Telefriends" in text and Braille. Blurred in the background someone is on the phone.

Telefriends - A Friendly Listening Ear

Our Telefriends service offers a free, friendly and confidential listening ear to anyone experiencing sight loss across the Norfolk area.

The service gives you the opportunity to set up a weekly call with a Vision Norfolk volunteer to check in and chat, with calls being made for as long as you require the service. The same volunteer will call each week, giving you the chance to get to know each other. You do not have to talk about sight loss, you can simply have a chat about your memories or what is going on in your life. All the volunteers have access to information about our services so they can also help recommend activities and services, answer questions or pass your feedback on to the right members of staff.

All our volunteers are trained and DBS checked. Many have personal experience with sight loss and work within other parts of the charity.

This service is designed to give you a chance to talk about your concerns and reduce social isolation. Please note this is not a professional advice or counseling service.

We have some keen friendly volunteers waiting on the other side of the phone right now so please get in contact with Mark on 01603 573000 Extension 341 or [email protected] if you would like to give Telefriends a try!